This Personal Data Privacy Policy (hereinafter referred to as the “Privacy Policy”) governs the procedure for processing personal data of users of the website https://loftofhealth.com.ua (hereinafter referred to as the “Website”), which is owned by the LOFT of Health Center.



1. Definitions


1.1. The following terms are used in this Policy:
• Website Administration – authorized employees who manage the Website on behalf of LOFT of Health.
• Personal data – information that identifies the User.
• Processing of personal data – any operations performed with personal data: collection, storage, use, dissemination, deletion, etc.
• Confidentiality of personal data – the requirement not to disclose personal data without the User’s consent.
• User – a person using the Website.
• Cookies – fragments of data stored on the User’s device to improve Website performance.
• IP address – a unique network identifier of the User’s device.



2. General Provisions


2.1. By using the Website, the User agrees to this Policy.
2.2. If the User does not agree with the Policy terms, they must stop using the Website.
2.3. The Policy applies only to https://loftofhealth.com.ua and does not cover external resources.
2.4. The Administration does not verify the accuracy of the personal data provided by the User.



3. Subject of the Policy


3.1. This Policy defines the Administration’s obligations regarding the non-disclosure of personal data voluntarily provided by the User when using the Website.

3.2. Personal data may include:
• First and last name;
• Phone number;
• Email address.

3.3. Automatically collected data may include:
• IP address;
• Cookies;
• Browser type;
• Page addresses and referrer.

3.4. Disabling cookies may limit the Website’s functionality.



4. Purpose of Collecting Personal Data


4.1. The Administration uses the data for:
• Appointment booking;
• Feedback communication;
• Sending messages and offers (with consent);
• User identification;
• Analytics and Website performance improvement;
• Technical support.



5. Data Processing


5.1. Data is processed without time limitations — either automatically or manually.
5.2. In the event of a data breach, the User will be informed.
5.3. The Administration takes security measures to protect data.
5.4. In case of errors or violations, data may be blocked during the investigation.



6. Obligations of the Parties


The User shall:
• Provide accurate personal data;
• Update data if changes occur.

The Administration shall:
• Use data only within the scope of this Policy;
• Maintain confidentiality;
• Not transfer data to third parties without legal grounds;
• Take measures to protect the data.



7. Liability


7.1. The Administration is responsible for violations, except in cases outlined in sections 5.2, 5.3, and 7.2.
7.2. The Administration is not liable if data:
• Becomes public through no fault of the Administration;
• Was disclosed by third parties prior to public access;
• Was disclosed with the User’s consent.



8. Dispute Resolution


8.1. Disputes are resolved by submitting a claim to the Administration.
8.2. Response time for a claim is 30 days.
8.3. If pretrial resolution is not possible, disputes are resolved in court under Ukrainian law.



9. Additional Provisions


9.1. The Administration may amend the Policy without User consent.
9.2. The new version takes effect upon publication on the Website.
9.3. The Administration may be contacted via the feedback form on the Website.
9.4. The current version of the Policy is available at: https://loftofhealth.com.ua